OUR EXPERTISE
IS RESTAURANT LOYALTY
MEET THE FOUNDER
Olga Berkovich Lopategui
After 15 years in restaurant marketing at Pizza Hut, KFC, and TGI Fridays, I decided to slow down and focus on my young child. During his naptimes, I read up on the trends in restaurant marketing and looked for interesting part-time / work-from-home opportunities. Within just a few months my consulting gig turned out to be in such demand that I founded Restaurant Loyalty Specialists.
I offer expertise in Loyalty and CRM for restaurant chains. The key principle is simple: find out what your guests already like, then give them more of that - at scale - to drive sales. My clients range from 5 to over 800 locations. I work with any modern loyalty and CRM platforms, although most of my clients are utilizing Punchh, Paytronix, or Personica.
My education pedigree (Harvard MBA, Georgetown LLM) may seem a little intimidating at the first glance, but I'm here to dispel all those Ivy league stereotypes.
For the record, the glamorous accent that you hear in the podcasts originates from Moscow, Russia. My (married) last name is Puerto-Rican of Basque origin, and it's much easier to pronounce than it looks.
WHAT WE DO
PLATFORMS WE SPECIALIZE IN
BRANDS WE PROUDLY WORK WITH
"RLS has greatly assisted in implementing critical projects for Fazoli's. Their exceptional communication and delivering what they promised helped us implement loyalty journeys on my to-do list for months. They went above and beyond in following through and provided a thorough final report for us to review and measure the impact of their work. The results were outstanding, and we couldn't have achieved them without RLS's expertise and dedication."
"
WILL HANRAHAN
Fazoli's