INSIGHTS

RESOURCES & EXPERTISE

Success Stories

SUCCESS STORIES

TOOLS

Tools

How Do Hungry People Decide Where To Eat, and What Does Loyalty Have To Do With it?

McKinsey and Co solved this with the revolutionary Loyalty Loop model. What does the restaurant consumer decision-making look like, and how does loyalty play into it? Download our Mealtime Decision Journey™ and fit the puzzle pieces together.

DOWNLOAD NOW

An Assessment Tool:

How does your email marketing program rank?

It takes 3 minutes to discover if you are leading the restaurant email marketing pack or playing catch up. Take our assessment and discover the highest impact improvement opportunities to take action on to optimize loyalty in your business.

TAKE THE ASSESSMENT

POINT OF VIEW

Point of View

GET PERSONAL WITH

LOYALTY

A Seat at the Table: Fostering Customer Loyalty for Your QSR

Hosted by Erin Raese, Global SVP, GTM & Strategy at Annex Cloud

A podcast series by Annex Cloud

annexcloud.com

LISTEN

How to Keep Your Customers Coming Back

A conversation with Jeremy Julian, COO of Custom Business Solutions.

A Restaurant Technology

Guys podcast

WATCH

Fireside Chat: Answering Your Customer Loyalty Questions

‍

Hosted by Abhinav Kapur, Founder and CEO of Bikky

bikky.com/blog

LISTEN

Redefining Loyalty: From Points & Discounts to Understanding Your Customer

A conversation with Diane Le,

Sr. Director, Loyalty Strategy

Restaurants Reinvented: A podcast series by Qu Beyond, hosted by Jennifer Kern, CMO

qubeyond.com

WATCH

Get More Diners More Often,

Create Loyal Customers with the Data you Have

Hosted by Stephanie Rachmeler,

Director of Marketing + Design

Rising Tide Webinar: Educational Series by FullCourse

How to Measure the Health

and Effectiveness of Your

Loyalty Program

A conversation with Emily Rugaber of Thanx, and Christopher

Kopenec of Brinker International.

Hosted by Charlie Pogacar,

Content Associate Editor at QSR

qsrmagazine.com

LISTEN

The Science of Loyalty

Hosted by Zach Oates, Author, Entrepreneur and Customer Relationship Guru

ovationup.com

WATCH

Challenges Facing Restaurant Marketers and a Secret Weapon to Build Your Email Database

Hosted by Joseph Szala

forktales.co/podcast

LISTEN

Dunkin’ Customers Lash Out Over New Loyalty Program

restaurantbusinessonline.com

READ

NEWSLETTERS & ARTICLES

News

January 2023 [Ollos is now RLS]

December 2022 [Great End to 2022]

September 2022 [Hot Texas Summer]

June 2022 [Great Start to 2022]

2021 Newsletter [Year in Review]

But Seriously… Does Your Restaurant Website Even Have A Reason To Exist?

Yeah, that’s a little provocative. But the question is serious. In fact, many small restaurants don’t even bother building a website...

Am I Giving Away Enough Or Too Much In Loyalty Rewards? Calculating Loyalty ATR.

“Am I giving away too much (or not enough?)” is a common question among restaurant loyalty marketers, usually asked a few months after...

Would my loyal users be just as loyal if I didn't have the loyalty app?

Ever wondered about that? I certainly did. My clients usually reach out a few months after the initial rush of excitement is over. “Our...

“Will social media marketing increase my sales?”: Part 1

There are two questions that need to be answered here: 1) “Will it increase the sales?” Maybe. Depends on how well you use it. What...

Cross-platform social marketing

“Do we have to be on Facebook, and Twitter, and Instagram, and Snapchat, and *insert platform name here* ?” Almost everyone starts their...

"Social Media ads for restaurants... do they even work?"

“Does it really work?” “Why can’t we just use free posts?” “We are posting every day and only get a few likes.” “Do we have to be on...

A case against “BOOST’n’PRAY” ….or “Why Can’t We Just Use Free Posts”?

“Why can’t we just use free posts?” was a very popular question about 5 years ago. It still gets asked occasionally by those very far...

Loyalty Abyss: Let’s Be Honest About The Attrition Rates!

The brand launches a new loyalty program. For a few weeks it’s executing the full-on acquisition campaign. Press releases, in-store app...